Refund and Returns Policy

RETURN / REPLACEMENT / DAMAGE CLAIM POLICY

IMPORTANT DELIVERY & DAMAGE CLAIM POLICY

At Tanush Furnitures, every product is thoroughly inspected and quality-checked before dispatch. To ensure a fair and transparent resolution process, customers are strongly advised to inspect their order immediately upon delivery.

Customers should record a complete unboxing video from the moment the sealed package is received until the product is fully unpacked and inspected.

The video must clearly show:

* The sealed package before opening.
* All sides of the package.
* Shipping label and order details.
* The complete unpacking process.
* The condition of the product after opening.

Wherever possible, customers are advised to inspect and open the package at the time of delivery to verify that the product has arrived in proper condition.

For any damage, defect, missing part, or wrong product claim, customers must report the issue within 48 hours of delivery and provide:

* Complete continuous unboxing video.
* Clear photographs of the product.
* Photographs of the outer packaging.
* Order details and claim description.

IMPORTANT:

Claims without a complete unboxing video recorded from the sealed package may not be accepted.

Tanush Furnitures reserves the right to reject any claim where:

* The product appears to have been damaged after delivery.
* Damage is caused by misuse, improper handling, assembly errors, or negligence.
* The customer fails to provide sufficient evidence.
* The unboxing video is incomplete, edited, or does not start from the sealed package.

This policy helps protect both customers and the company from fraudulent or unverifiable damage claims and ensures fair resolution for genuine issues.

Contact Us

For any return, replacement, refund, or order-related assistance, please contact:

Tanush Furniture

Email: support@tanushfurnitures.in

WhatsApp: +91 7017842266

Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM